Refund policy


Customer satisfaction is our top priority.
We take pride in the quality of our products; however, if you are not fully satisfied with your purchase, you may request a return within 30 days of receiving your order.

✅ Return Eligibility

To be eligible for a return, the following conditions must be met:

  • The item must be unused and in its original condition

  • All original packaging, tags, and labels must be intact

  • Proof of purchase (such as an order confirmation or receipt) must be provided

📦 To initiate a return, please contact us through the website’s Contact page.
Returns sent without prior approval will not be accepted.

Once your return request is approved, you will receive:

  • A prepaid return shipping label

  • Clear instructions on how to send the item back

❗ Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.
We will promptly arrange a replacement or issue a full refund.

🚫 Non-Returnable Items

For safety and hygiene reasons, the following items are not eligible for return:

  • Opened personal care, LED, or electronic products

  • Customized or personalized items

  • Final sale or clearance items

  • Perishable goods

  • Hazardous materials (including flammable or aerosol products)

🔄 Exchanges

If you would like a different item, we recommend returning the original product and placing a new order once your refund has been processed.

🌍 EU Customers – Right of Withdrawal

Customers located in the European Union are entitled to a 14-day cooling-off period.
During this period, you may return an unused item for a full refund without providing a reason.

Conditions:

  • The item must be unused and in its original packaging

  • Proof of purchase is required

💰 Refunds

Once your return is received and inspected, you will be notified.
If approved, refunds will be issued to the original payment method within 10 business days.